|Whether you purchased an EssenTiles set for yourself or as a gift, or are just thinking about it, these Frequently Asked Questions may have come to mind.
Q: Will my wine charms survive the dishwasher?
A: You probably don’t run your framed artwork through the wash, and the same general rule goes for EssenTiles charms. Try to keep your charms out of the dishwasher, washing machine, and shower. If you’re lucky, a soapy scrubbing will just give them a dull appearance. But more likely, they will change from cool photo charms into soggy old Scrabble tiles.
Q: OK, so… What if I already ran my charms through the dishwasher/washing machine?
A: I know, I know… It’s so much easier to NOT remove wine charms from stemware than to remove them. It happens! If your EssenTiles had a bad experience, don’t fret. Send me a message and let me know what they went through and how they ended up. Let’s see what we can do.
Q: I don’t think I washed my charms, but there’s a problem anyway. Now what?
A: We have been making EssenTiles since October 2012. And in the months since we began, we’ve been continuously improving our process and our materials, using better (and more coats of) glazes, and different inks and paper. If you have ANY issue with a charm — an image unglues, a wire snaps, or a connector falls off — please let me know and I’ll resolve it. Your input helps ensure that we keep getting better at what we do.
Q: I have an idea for a set that I don’t see in your Etsy store. Any chance you could make it?
A: There’s EVERY chance that I can make it. Your passions are our inspirations!
Q: Can you put my own photos on a tile?
A: Absolutely! I can put any of your photos on a tile, even create an entire set of wine glass markers from eight of your photos. I can also make pendants and/or earrings with your own pictures.
Q: Do I need to resize my pictures or make them a certain resolution? Cause I have no clue how to do that.
A: Even if you did have a clue how to do it, you wouldn’t have to. As long as the photo isn’t blurry, the charms are petite enough that super-high resolution isn’t necessary. Just email me your images. If I can’t make them look good, I’ll let you know.
Q: I’m having a big reception/party/shower/event and want a whole bunch of custom tiles. Is that possible?
A: First… we love you. Second… yes, of course it’s possible! I generally sell my wine charms in sets of eight, but that’s really only a suggestion. 🙂 I can do more or less or any amount you need, so think of EssenTiles for showers, bachelorette parties, receptions, dinners, or corporate events. And these can be plain letter tiles, to spell out names or occasions, or images on tiles, or a combination of them. Basically… Yes.
Q: What color Scrabble tiles can I choose from?
A: Besides the classic tan Scrabble tiles we all know and love, I have limited-edition burgundy/maroon tiles, blue tiles, and my newest find — black with silver lettering (fancy shmancy). You can also mix and match different colors. I especially love the black ones for pendants, but they’re all cool. 🙂
Q: Can you make tiles out of my company logo?
A: You name it, we’ll tile it. If you want a bunch, send me a note with an idea of what you wanna do, quantity, and time frame. We’ll figure something out.
Q: I have a shop and would like to carry your charms. Do you offer wholesale options?
A: Our wine charms and jewelry are carried in select shops. Please send a message if you are interested in spreading the joy 🙂 (PS, we love YOU too.)
Q: Can you believe I just read through all of your FAQs?
A: Thanks for sticking through till the end! To say thanks, here’s a coupon code to use for your next EssenTiles order: Enter code FAQS10 when checking out of our Etsy store, and you’ll save 10% on your entire purchase.
Any other questions? Write firstname.lastname@example.org.